November 2020 New Features

ePrescribing Update

ePrescribing is now in transition to deployment on the RxOne platform. We’re very grateful for your support and patience as we have prepared for its release. In the interim please explain to your local prescribers that they are obligated to continue offering patients a paper script.

In order to be ready for ePrescribing , please refer to the RxOne Home Screen eNoticeboard for instructions on the government registration processes.

Please contact support once you have completed these processes.


Staff Groups and Staff Security

Due to auditing requirements, and to comply with the minimum security requirements set for ePrescrbing, staff need to be allocated into appropriate staff groups. This ensures that access to certain functions and information is restricted within their scope of practice, i.e. only dispensary staff have access to private health information.

RxOne will also be introducing the use of passwords in line with ePrescribing requirements to ensure that private health information is adequately protected, and that sufficient logon audits can be taken to report which staff member has accessed what information at what stage in the dispensing process.

This function will be utilised with the introduction of paperless prescriptions to track the virtual basket system, and to log each step in the dispensing process with the appropriate staff member’s name. Staff need to log in with passwords. The system will lock RxOne after a set period of time, at which time the staff member needs to log in again.

RxOne suggests the use of barcodes to speed up the logon process. This means staff don’t need to remember multiple passwords. Barcode cards are available from Healthsoft. Please contact [email protected] if you would like place an order for barcode cards.

You can check out our latest videos on our YouTube page for more information on how to create and allocate your staff into staff groups here, and how to manage heightened staff security within RxOne here.


PBS Update – November Schedule

From 1 November 2020 when a product is deleted from the Schedule it may now be available under new Supply Only rules. Supply Only items/brands are available on the Schedule for dispensing but not for prescribing, usually for a period of up to 12 months from when it is deleted. Substitution of Supply Only items/brands with products flagged as “equivalent for substitution” still apply as specified in the Schedule at the time the script was written. Further information on Supply Only arrangements is available at


New Features

Drug Usage Report:

If you want to know the most popular drugs based on number of scripts dispensed (rather than the quantity dispensed) you can do so by running ‘Drug Usage Report’ and click on the column ‘No. of Scripts’ to sort the number of scripts in descending order. This report is particularly helpful for setting up robots, or laying out your dispensary if you wish to have a ‘high usage’ section.

You can search ‘Drug Usage’ in the Search Box on the Home Screen, or find it from the Home Screen by going to Main Menu > Reports > Drug Reports > Drug Usage.

Customer Sales Report:

The Customer Sales report breaks down your sales by customer, allows you to see the sales history of a particular customer, or you can remove this filter and break sales down line by line, and track each item, its Real Cost, GP ($) and GP%. This is a good report to track Club Sales, or to see where GP% is affected. You can separate the report into just Shop items, just Script items, or both.

You can search ‘Customer Sales Report’ in the Search Box on the Home Screen or find it from the Home Screen by going to Main Menu > Clubs > Customer Sales Report.

Extra Tab in Batch Usage Report:

There is an extra tab called ‘Stock without batches assigned’. This will give you a list of compounded scripts where the formulation used has ingredients included with no batch assigned.

Original Quantity now available in Stockcards:

The original quantity (the amount received from the order invoice, or the quantity originally made of inhouse batch) is now viewable in stockcards. RxOne will now show the original quantity column, as well as the SOH column for compounding batches.